Refund policy

At Happy Home for Electronics, we want you to be confident in every purchase. This policy explains when a product can be exchanged or returned, and how, in accordance with the Egyptian Consumer Protection Law.

1. Exchange or return due to a manufacturing defect (within 30 days)

You may exchange or return a product purchased from our online store within 30 days of the purchase date, provided the product has a manufacturing defect confirmed by a technical report from our maintenance team or an authorised service centre. This also applies to personal-care products, which are additionally subject to hygiene requirements.

Once the 30-day period has expired, the product cannot be exchanged or returned for any reason. In that case, please contact our customer service on 010 63638575 or 03 5422060 to open a maintenance request for products covered by service, in accordance with Article 21 of the Consumer Protection Law.

2. Condition of the returned product

For any exchange or return to be accepted:

The carton and all packaging materials must be in their original condition.
The carton must not have been opened and the product must not have been used.
All parts, accessories and original documents must be included.
If a free gift came with the order, it must be returned together with the product.
If any of the above is missing, the exchange or return request will not be approved.
If the product was bought with a discount or as part of an offer, only the amount actually paid by the customer is refunded.

3. Exchange or return without a manufacturing defect (within 14 days)

Under Article 17 of the Consumer Protection Law, you may ask to exchange or return a product that has no manufacturing defect within 14 days of receiving it. This does not apply to personal-care products, which are subject to hygiene requirements.

a. The carton has not been opened and the product has not been used

Under Article 17, you may request an exchange or a refund within 14 days of receiving the product even if it has no manufacturing defect, on condition that the product is in the same condition it was in at the time of the contract — that is, it has not been opened or used.

The product can be exchanged, with any price difference between models collected or refunded.
Or the product can be returned and its value refunded after deducting the shipping and return costs. Under Article 40 (1) and (2), the supplier refunds the amount paid using the same payment method used at purchase, and the customer bears the cost of shipping and returning the product.

b. The carton has been opened or the product has been used

Under Article 17 (2), a customer is not entitled to exchange or return a product once its carton has been opened or the product has been used, specifically in the following cases:

Where the nature of the goods, their characteristics, or the way they are packed or packaged prevents them from being exchanged or returned, or makes it impossible to restore them to the condition they were in at the time of the contract.
Where the goods are no longer in the same condition they were in at the time of sale, for a reason attributable to the customer.

As an exception to the above, Happy Home may still:

Exchange the product, collecting or refunding any price difference between models; or
Accept the return and refund its value after deducting a repackaging fee of 5% of the total product value, in addition to the shipping and return costs, in accordance with Article 40 (1) and (2).

4. How to request an exchange or a refund

Phone and WhatsApp: 010 63638575
Landline: 03 5422060
Email: saiedlamey23@gmail.com
Store: 7 Sheikh Hafez Othman St., Ibrahimia Qibli, opposite Fathalla Market (Riviera Cinema branch), next to Al-Ittihad Restaurant, Alexandria

Approved refunds are issued using the same payment method used for the purchase.